Quality Control/Field Manager for Luxury Residential Cleaning Service Job at ZEN HOME INC, New York, NY

  • ZEN HOME INC
  • New York, NY

Job Description

Job Description

Job Description

Zen Home is a luxury, eco-friendly cleaning company serving high-end residences throughout NYC. We are known for our 5-Star service, attention to detail, and exceptional client experience.

We are seeking a hands-on Field Operations Supervisor to lead our Cleaning Consultant team while driving revenue growth and maintaining luxury service standards.

This is an active, field-based leadership role — not a desk job.

What You’ll Do

Lead & Develop a 5-Star Team

  • Recruit, train, coach, and evaluate Cleaning Consultants
  • Conduct Quality Control visits
  • Improve team retention and performance
  • Step in to assist with cleaning when needed

Drive Client Excellence

  • Ensure every home meets Zen Home’s 5-Star standard
  • Exceed client expectations
  • Resolve concerns in real time
  • Increase client retention
  • Encourage 5-Star reviews
  • Build relationships with bellmen, front desk staff, concierges, doormen, and building management
  • Cultivate referral partnerships

Support Revenue Growth

  • Improve scheduling efficiency
  • Generate client referrals
  • Encourage Cleaning Consultant–generated leads
  • Assist with large job estimates

Field Requirements

  • Comfortable using public transportation daily
  • Willing to walk between 5–6 client job sites per day
  • Comfortable working in all weather conditions
  • Physically capable of assisting with cleaning tasks

Compensation

Base Salary: $60,000 + Weekly Revenue Bonuses:

**High performers can earn an additional $8K–$39K+ annually based on performance**

Qualifications

  • 5+ years management experience (hospitality preferred)
  • Strong leadership and coaching skills
  • Comfortable working in the field daily
  • Familiar with Microsoft Office and scheduling apps
  • Knowledge of NYC transit system
  • Professional-level English communication
\nCompany Description

Zen Home Cleaning is New York City’s premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day.

Company Description

Zen Home Cleaning is New York City’s premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day.

Job Tags

Work at office

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