Job Description
Service Manager – Home Heating & Cooling
Location: Holland, MI
Job Type: Full-Time
Lead a Team That Takes Pride in Doing Things Right.
Home Heating & Cooling has been serving West Michigan homeowners for over 50 years. We're looking for an experienced Service Manager to assist in leading our service department, support & train our technicians, and help us continue delivering exceptional customer service.
If you're a strong leader who enjoys coaching people, improving processes, and creating an outstanding customer experience, we'd love to meet you.
What You'll Do
· Lead, coach, and support residential HVAC service technicians.
· Manage daily scheduling and workflow.
· Ensure excellent customer service.
· Monitor technician performance and customer satisfaction.
· Assist with technical support in the field.
· Hire, train, mentor, and develop team members.
· Collaborate with installation, sales, and office teams.
· Maintain safety, quality, and professionalism.
· Review KPIs and drive continuous improvement.
What We're Looking For
· 5+ years of HVAC industry experience.
· Leadership or management experience preferred.
· Strong residential HVAC knowledge.
· Excellent communication and customer service skills.
· Ability to coach and motivate a team.
· Organized and solution-oriented.
· EPA Certification preferred.
· Valid driver's license.
Why Join Home Heating & Cooling?
· Top pay based on experience
· Performance bonuses
· Health insurance
· Paid vacation and holidays
· Retirement plan with company match
· Company vehicle
· Ongoing training
· Family-oriented work environment
· Established company with 50+ years of service
Our Ideal Candidate
You're someone who leads by example, builds strong relationships with customers and employees, and takes pride in helping your team succeed. Apply today and help shape the future of Home Heating & Cooling.
Benefits:
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