Job Description

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• TAO Marketplace
• Employee Discounts
• Time off and much more!

Actively takes orders, conducts full and complete food/beverage service, and monitors guests’ dining experience. Interacts with the dining room guests, fellow team members, and supervisors in a polite, courteous manner to ensure gracious hospitality.  

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:  

• Anticipate and accommodate the needs of the guests  

• Maintain general cleanliness of assigned stations and the entire venue  

• Provides professional and exceptional service  

• Presents menus, answers question and make suggestions for all food and beverage items  

• Informs guests of all food and beverage specials, with prices  

• Required to solicit any allergy or dietary restrictions from each guest  

• Accurately enter all orders into the POS system and follows proper cash/payment card procedures  

• Ensures the delivery of all food and beverage to the guests  

• Follow supervisor’s instructions, communicate with and support co-workers while being a team player  

• Possesses in-depth knowledge of all food and beverage menus and the company  

• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards  

• Complies with Department of Health and company sanitation standards  

• Works as part of a team and provides help and support to all fellow team members  

• Accurately completes all end-of-shift financial procedures  

• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs  

• Properly sets-up floor and other opening/closing procedures as directed by management, including:  
• Ensures all tables, chairs and banquettes are clean and free of debris  
• Sets tables with proper settings  
• Wipes down chairs, tables, and banquettes  
• Stocks side-stations with prescribed supplies  
• Completes opening duties as assigned or directed  
• Completes closing duties as assigned or directed  
• Reports all breakage, and damage of equipment or furniture immediately to management  
• Attends and participates in daily pre-service meetings  

• Attends and participates in any training sessions or departmental meetings  

• Learn by listening, observing other team members, and sharing knowledge while leading by example  

• Portrays a positive and professional attitude  

• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments  

• Works as part of a team and provides help and support to all fellow team members  
• Assist and/ or complete additional tasks as assigned  

TRAINING REQUIREMENTS:  

• Tao Group Hospitality in-venue dining room server training  

EDUCATION/WORKING KNOWLEDGE:  

• Previous hospitality experience  

• Previous dining room experience  
• Previous experience in a high-volume restaurant/nightclub/lounge  

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions  

• Ability to write, read, and verbally communicate  

• Must have good positive energy throughout the day  

• Must be able to print legibly for Team Members, management, and guests to read  

• Must be able to stand for extended periods of time  

• Must be able to move quickly  

• Must be able to push and lift up to 75 lbs. with or without assistance  

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume  

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required  

• Exposure to cleaning materials  

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required  

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment  

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards  

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner  

• Ability to maintain confidentiality  

• Ability to handle a fast-paced, busy, and somewhat stressful environment  

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